TMCSCC Privacy Policy

Effective Date: June 17, 2019

At TMCSCC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services online. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information:

a. Personal Information

This is information that can identify you, such as your name, contact information (e.g., email address, phone number), demographic information (e.g., age, gender), medical history, and any other information necessary to provide care coordination services. We collect this information when you:

• Fill out forms or surveys
• Request information or services
• Communicate with us via email, phone, or other communication channels

b. Non-Personal Information

This includes data that does not identify you personally, such as your browsing behavior on our website, your IP address, browser type, and other technical data. This information is collected through cookies and other tracking technologies to help us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your personal information to offer care coordination services, which may include health assessments, referrals, case management, and other related services.
• To Communicate with You: We may use your contact information to send you important updates, notifications, and information about your care coordination services.
• To Improve Our Website and  Services: We use non-personal information to analyze user behavior and optimize the functionality of our website.
• To Comply with Legal Obligations: We may use or disclose your information to comply with legal requirements, such as responding to subpoenas or regulatory authorities.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption technologies
• Access control procedures
• Regular security assessments

While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the security of your information transmitted over the internet.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted service providers who assist us in offering care coordination services (e.g., IT support, healthcare providers, billing services). These providers are obligated to protect your information and may only use it for the purposes we define.
• For Legal and Safety Purposes: We may disclose your information if required by law or to protect the rights, property, and safety of [Care Coordination Organization Name], our clients, or others.
• With Your Consent: We may share your personal information if you explicitly consent to it.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some features of our website.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the information we hold about you
• The right to correct or update your information
• The right to request the deletion of your information
• The right to withdraw consent for the processing of your information (if consent was given)

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

TMCS Community Care

14629 SW 104 Street

Unit 412

Miami, FL 33186

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from TMCSCC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://tmcscommunitycare.org/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.